Key performances

Accelerate to grow

Belangrijkste Prestaties Jaarverslag 2020 Header
Belangrijkste Prestaties Jaarverslag 2020 Header

Since the start of the latest strategic program in 2019, we have become a much leaner, faster and simpler company. In 2020, we continued to execute our strategy as planned and delivered robust performance. We have built a strong foundation for the years to come.

20210222 EN Belangrijkste Prestaties Jaarverslag 2020 Mobile Update7
20210222 EN Belangrijkste Prestaties Jaarverslag 2020 Desktop Update7

  1. Based on continuing operations.
  2. KPN defines EBITDA as operating result before depreciation (incl. impairments) of PP&E and amortization (incl. impairments) of intangible assets. Adjusted EBITDA after leases are derived from EBITDA and are adjusted for the impact of restructuring costs and incidentals (‘adjusted’) and for lease costs, incl. depreciation of right-of-use assets and interest on lease liabilities (‘after leases’ or ‘AL’). Reconciliations can be found in Appendix 1.
  3. Free cash flow excluding Telefónica Deutschland dividend.
  4. To be proposed at the AGM on 14 April 2021.
  5. Net operating profit less adjustments for taxes divided by capital employed.
  6. Comparative figures have been restated as ROCE is now calculated on a 4-quarter rolling basis.
  7. Rebased to KPN’s closing price of the last trading day of prior year.
  8. Increased due to new proposition of 1Gbps.
  9. Estimated energy savings 2019 are restated. See Chapter Environmental performance and responsible supply chain and Appendix 3 for further details.
  10. As percentage of broadband customers.

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Integrated Annual Report 2020 Spread navigation / 12 MB Download
Integrated Annual Report 2020 Single navigation / 13 MB Download
KPN Verkort Jaarverslag 2020 / 1 MB Download
Consolidated Financial Statements / 44 KB Download
Social figures / 113 KB Download
Environmental figures / 316 KB Download
GRI index / 1 MB Download

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